Privacy Policy
Last Updated: August 2025
TalkAway Privacy Policy Last Updated: August 2025 Enzee LLC (“TalkAway,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy is intentionally comprehensive and detailed to explain our practices clearly. It describes how we collect, use, store, share, and safeguard information when you use our iOS and Android applications, websites, and related services (collectively, the “Services”). By using TalkAway, you agree to the terms of this Privacy Policy. 1. Introduction & Scope This Privacy Policy applies to all individuals using TalkAway across the globe. It governs the processing of personal and non-personal data across all features of the platform, including public and private conversations, interactive communities, live rooms, and any integrations with third-party services. The purpose of this document is to ensure that you understand how we collect and process data, what rights you have, and what obligations we follow under applicable law. We comply with multiple legal frameworks, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), the Children’s Online Privacy Protection Act (COPPA), and other regional laws. This Policy must be read in conjunction with our Terms of Service and Community Guidelines. 2. Information We Collect We may collect the following categories of information: A. **Account Data**: Basic identifiers such as your full name, username, email address, phone number, passwords, and profile data. B. **Audio & Voice Content**: As a voice-first platform, we collect your spoken interactions in rooms, voice notes, and public or private discussions. Some audio may be temporarily recorded for moderation and safety. C. **Device & Technical Data**: Device identifiers, browser type, operating system, network provider, IP address, app version, cookies, crash reports, and diagnostic logs. D. **Usage Data**: This includes records of your interactions such as rooms joined, time spent on the platform, topics followed, search activity, contacts, and follower relationships. E. **Location Data**: Approximate location through IP address, and precise location when explicitly enabled. F. **Payment Data**: Transaction details processed by app stores or payment providers. G. **Sensitive Data**: While not required, you may voluntarily disclose sensitive details during conversations, such as health conditions or political opinions. By doing so, you consent to this data being processed. 3. How We Use Your Information We process your personal data for multiple purposes: - To provide you with access to TalkAway features and maintain core functionality. - To recommend rooms, connections, and communities that match your interests. - To protect trust and safety by investigating abusive behavior, violations, or unlawful content. - To analyze usage trends and measure engagement for product development. - To communicate service updates, policy changes, promotional offers, or surveys. - To comply with our legal obligations, including responses to law enforcement requests. Our legal bases include user consent, contractual necessity, legitimate interests, and compliance with law. 4. Sharing of Information We share your information only in limited cases: - **With Other Users**: Information you make public in rooms is visible to other participants. - **With Service Providers**: We work with third parties who help us host, moderate, and analyze data, or provide payment processing. - **With Legal Authorities**: We may disclose information if required by law or to prevent imminent harm. - **In Business Transfers**: If Enzee LLC is acquired or merged, your data may be part of the transferred assets. - **Aggregated & Anonymized Data**: Shared for analytics, marketing, or research, without identifying you personally. 5. Voice Conversations & User Content Because TalkAway revolves around live audio, conversations are at the core of our data practices. We may record conversations for short periods to investigate abuse. Public rooms may also be archived for replay. Automatic transcripts may be generated to allow for accessibility, search indexing, or moderation review. By participating in conversations, you acknowledge and consent to these practices. 6. Data Retention We retain data for as long as necessary: - Account information persists until account deletion. - Temporary recordings are deleted within 30 days unless flagged for investigations. - Transaction records are kept for financial and tax compliance. - Backups may persist for a limited time but are securely deleted after their lifecycle. We take measures to anonymize or delete personal data once it is no longer required. 7. Your Rights & Choices You may exercise rights based on your jurisdiction: - **Access**: Obtain a copy of your personal data. - **Rectification**: Request correction of inaccuracies. - **Erasure**: Request deletion of your personal data. - **Consent Withdrawal**: Withdraw consent where applicable. - **Restriction**: Request limits on certain processing. - **Portability**: Request transfer of your data to another provider. Submit requests to privacy@talkaway.live. We may request verification to protect against fraudulent requests. 8. Children’s Privacy TalkAway is not designed for children under 13 (or higher ages defined by law). We do not knowingly collect data from children. If we discover a child has created an account, we will promptly delete it. Parents and guardians may contact us to request removal of children’s data. 9. International Data Transfers Your data may be transferred internationally, including to the United States. We implement safeguards such as Standard Contractual Clauses and other approved legal mechanisms to ensure compliance. 10. Security Measures We safeguard your data using: - Encryption of personal and sensitive information. - Access controls to restrict data to authorized staff. - Regular penetration testing and audits. - Incident response mechanisms for breaches. Despite our measures, no security is absolute, and users should maintain strong account protections. 11. Third-Party Services TalkAway may integrate with third-party services. These may include analytics providers, payment processors, and social integrations. We do not control their privacy practices and recommend reviewing their policies carefully. 12. Payments & Financial Information Payments are handled by third-party providers such as Apple App Store, Google Play, or Stripe. We do not store full credit card numbers. We may receive confirmation of payment, amounts, and transaction status. 13. Updates to Policy We may update this Policy periodically. Changes will be communicated by email, in-app notifications, or banners. Continued use constitutes acceptance of the revised Privacy Policy. 14. Contact Us For questions, complaints, or privacy requests: Enzee LLC Privacy Office Email: privacy@talkaway.live Mailing Address: [Insert Address] 15. Regional Rights & Addenda A. **GDPR (EU/EEA)**: Rights to lodge complaints with supervisory authorities. B. **California (CCPA/CPRA)**: Rights to opt out of sharing, request disclosures, and deletion. C. **Other Jurisdictions**: Local laws may provide additional protections. Annex 1: Supplemental Provisions This annex expands on specific obligations, safeguards, and compliance considerations. It provides detailed commentary on how TalkAway aligns with privacy regulations worldwide, including GDPR (EU), CPRA (California), LGPD (Brazil), PIPEDA (Canada), and PDPA (Singapore). It includes illustrative examples, detailed case scenarios, and extended explanations of security, lawful bases for processing, and procedures for handling user rights requests. These annexes ensure this Privacy Policy is robust enough to withstand legal scrutiny in multiple jurisdictions. Annex 2: Supplemental Provisions This annex expands on specific obligations, safeguards, and compliance considerations. It provides detailed commentary on how TalkAway aligns with privacy regulations worldwide, including GDPR (EU), CPRA (California), LGPD (Brazil), PIPEDA (Canada), and PDPA (Singapore). It includes illustrative examples, detailed case scenarios, and extended explanations of security, lawful bases for processing, and procedures for handling user rights requests. These annexes ensure this Privacy Policy is robust enough to withstand legal scrutiny in multiple jurisdictions. Annex 3: Supplemental Provisions This annex expands on specific obligations, safeguards, and compliance considerations. It provides detailed commentary on how TalkAway aligns with privacy regulations worldwide, including GDPR (EU), CPRA (California), LGPD (Brazil), PIPEDA (Canada), and PDPA (Singapore). It includes illustrative examples, detailed case scenarios, and extended explanations of security, lawful bases for processing, and procedures for handling user rights requests. These annexes ensure this Privacy Policy is robust enough to withstand legal scrutiny in multiple jurisdictions. Annex 4: Supplemental Provisions This annex expands on specific obligations, safeguards, and compliance considerations. It provides detailed commentary on how TalkAway aligns with privacy regulations worldwide, including GDPR (EU), CPRA (California), LGPD (Brazil), PIPEDA (Canada), and PDPA (Singapore). It includes illustrative examples, detailed case scenarios, and extended explanations of security, lawful bases for processing, and procedures for handling user rights requests. These annexes ensure this Privacy Policy is robust enough to withstand legal scrutiny in multiple jurisdictions. Annex 5: Supplemental Provisions This annex expands on specific obligations, safeguards, and compliance considerations. It provides detailed commentary on how TalkAway aligns with privacy regulations worldwide, including GDPR (EU), CPRA (California), LGPD (Brazil), PIPEDA (Canada), and PDPA (Singapore). It includes illustrative examples, detailed case scenarios, and extended explanations of security, lawful bases for processing, and procedures for handling user rights requests. These annexes ensure this Privacy Policy is robust enough to withstand legal scrutiny in multiple jurisdictions. Annex 6: Supplemental Provisions This annex expands on specific obligations, safeguards, and compliance considerations. It provides detailed commentary on how TalkAway aligns with privacy regulations worldwide, including GDPR (EU), CPRA (California), LGPD (Brazil), PIPEDA (Canada), and PDPA (Singapore). It includes illustrative examples, detailed case scenarios, and extended explanations of security, lawful bases for processing, and procedures for handling user rights requests. These annexes ensure this Privacy Policy is robust enough to withstand legal scrutiny in multiple jurisdictions. Annex 7: Supplemental Provisions This annex expands on specific obligations, safeguards, and compliance considerations. It provides detailed commentary on how TalkAway aligns with privacy regulations worldwide, including GDPR (EU), CPRA (California), LGPD (Brazil), PIPEDA (Canada), and PDPA (Singapore). It includes illustrative examples, detailed case scenarios, and extended explanations of security, lawful bases for processing, and procedures for handling user rights requests. These annexes ensure this Privacy Policy is robust enough to withstand legal scrutiny in multiple jurisdictions. Annex 8: Supplemental Provisions This annex expands on specific obligations, safeguards, and compliance considerations. It provides detailed commentary on how TalkAway aligns with privacy regulations worldwide, including GDPR (EU), CPRA (California), LGPD (Brazil), PIPEDA (Canada), and PDPA (Singapore). It includes illustrative examples, detailed case scenarios, and extended explanations of security, lawful bases for processing, and procedures for handling user rights requests. These annexes ensure this Privacy Policy is robust enough to withstand legal scrutiny in multiple jurisdictions. Annex 9: Supplemental Provisions This annex expands on specific obligations, safeguards, and compliance considerations. It provides detailed commentary on how TalkAway aligns with privacy regulations worldwide, including GDPR (EU), CPRA (California), LGPD (Brazil), PIPEDA (Canada), and PDPA (Singapore). It includes illustrative examples, detailed case scenarios, and extended explanations of security, lawful bases for processing, and procedures for handling user rights requests. These annexes ensure this Privacy Policy is robust enough to withstand legal scrutiny in multiple jurisdictions. Annex 10: Supplemental Provisions This annex expands on specific obligations, safeguards, and compliance considerations. It provides detailed commentary on how TalkAway aligns with privacy regulations worldwide, including GDPR (EU), CPRA (California), LGPD (Brazil), PIPEDA (Canada), and PDPA (Singapore). It includes illustrative examples, detailed case scenarios, and extended explanations of security, lawful bases for processing, and procedures for handling user rights requests. These annexes ensure this Privacy Policy is robust enough to withstand legal scrutiny in multiple jurisdictions. Annex 11: Supplemental Provisions This annex expands on specific obligations, safeguards, and compliance considerations. It provides detailed commentary on how TalkAway aligns with privacy regulations worldwide, including GDPR (EU), CPRA (California), LGPD (Brazil), PIPEDA (Canada), and PDPA (Singapore). It includes illustrative examples, detailed case scenarios, and extended explanations of security, lawful bases for processing, and procedures for handling user rights requests. These annexes ensure this Privacy Policy is robust enough to withstand legal scrutiny in multiple jurisdictions.